Delete your Yallah Zaer account

Yallah Zaer (yallahZaer) is operated by Mustaqeem LLC. You can request deletion of your account and associated personal data here without installing or signing in to the app.

Request deletion by email

Email account deletion request

1. Email help@yallahzaer.com from your registered email address.
2. Use the subject Yallah Zaer account deletion request and state that you want your account and associated data deleted.
3. If you cannot access your registered email, contact the same support address for help verifying account ownership.

Do not send your password, card details, or passport scans. Our support team handles email requests and may verify your identity and your authority to request deletion of another traveler's information. We process valid requests subject to applicable law and explain any information we must retain and why.

Delete from the app instead

Sign in to Yallah Zaer, open Menu → Delete account, and confirm the request. Uninstalling the app does not delete your account. Save any visa documents you need before deleting your account.

If you have a pending visa application or reservation, contact support about its status before requesting deletion. Account deletion does not itself cancel a submitted visa application or create a refund entitlement.

Data deleted with your account

Account deletion removes the following from our active account systems, subject to the limited retention exceptions below:

• Your sign-in account and account/contact profile.
• Associated traveler profiles and visa application records.
• Uploaded passport images, personal photos and application documents.

You will no longer be able to sign in or access these records.

Data that may be retained and for how long

We may retain limited records for accounting, fraud prevention, disputes, security or legal obligations, rather than retaining an active account for marketing:

• Minimal transaction identifiers, decision status and service evidence: our Privacy Policy describes a proposed standard of two years after closure, subject to justified longer retention.
• Payment, refund, billing and financial records: up to seven years when justified by applicable tax/accounting requirements; this is not a blanket retention period for all data.
• Technical/security logs: generally 90-180 days. Support records are kept according to documented need.
• Backups: copies may persist until normal secure rotation. Legal preservation obligations may require longer retention.

For a verified deletion request, contact us for details of any retained records and applicable periods. Our existing policy does not specify a single fixed retention period for all support records, backups or legal holds.

Visa documents and third-party records

You do not need to wait for routine document expiry to request deletion. Our Privacy Policy describes removal of passport scans and applicant photos from our active systems no later than 90 days after final application processing, and visa PDFs normally 90 days after they become available.

Account deletion cannot erase records independently held by Stripe, our Iraq-based visa processing partner, or Iraqi government authorities. Their own legal retention requirements apply.

Delete some data without closing your account

You can delete individual traveler profiles from the app, or email help@yallahzaer.com specifying which data you want removed while keeping your account. Identity verification and the same legal retention exceptions apply. Do not include sensitive documents in your initial email.

Read the full Privacy Policy · Refund & Cancellation Policy

Mustaqeem LLC · Yallah Zaer · help@yallahzaer.com